Frequently Asked Questions

What is The East African?

The East African is a regional publication that delivers insightful news, analysis, and commentary on business, politics, and culture across the East African region. It covers Kenya, Tanzania, Uganda, Rwanda, Burundi, and South Sudan, providing in-depth reports and perspectives.

How can I subscribe to The East African?

You can subscribe by visiting our subscription page on the website. We offer both digital and print subscription packages tailored to your reading preferences. Simply choose the plan that suits you and follow the instructions to sign up.

What content is available to subscribers?

Subscribers have access to premium content such as exclusive articles, business insights, commentary pieces, investigative reports, stories from across the rest of Africa, and the digital ePaper edition of The East African. A subscription also unlocks content that goes beyond the free articles available to general users.

How can I manage my subscription?

To manage your subscription, log into your account and navigate to the subscription settings. From there, you can update your payment details, change your subscription plan, or cancel your subscription.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.

How do I submit a letter to the editor?

You can submit letters to the editor by emailing us at [email protected]. Please ensure that your letter includes your name, location, and contact information.

How do I advertise on The East African?

If you’re interested in advertising with us, visit our Contact Us page, where you can find information on our advertising packages. You can also contact our advertising team via [email protected].

How can I contact The East African?

For any inquiries, you can contact our customer service team through our Contact Us page. Alternatively, you can reach us via phone or email as provided on the website's Contact Us page.

How can I contribute articles or op-eds to The East African?

We welcome contributions from freelance writers, journalists, and experts. Submit your article proposals or finished pieces to our editorial team at [email protected]. Please note that submissions are subject to review and approval by the editorial board.

What is the refund policy for subscriptions?

Refunds are typically not offered for digital subscriptions. However, if you experience any issues with your subscription, please contact our support team for assistance.

How do I access The East African e-paper?

Subscribers can access the e-paper by logging into their accounts on the ePaper website at The East African . The e-paper offers a digital replica of the print edition that you can read on any device. You can also download the ePaper app via the link in the footer of this website.

Can I access The East African on mobile devices?

Yes, The East African website is mobile-friendly, and you can access all the content on your smartphone or tablet. You can also subscribe to the newsletter to get the latest stories delivered directly to your inbox.

How do I sign up for The East African newsletter?

You can sign up for our newsletter by entering your email address in the subscription box on our website's article pages. Our newsletter keeps you updated on top stories, business insights, and regional news.

How can I provide feedback on the content or the website?

We value your feedback. If you have any suggestions, comments, or concerns, please reach out to us via our Contact Us page or by emailing our editorial team directly.

Are there any apps for The East African?

Currently, The East African does not have a standalone app. However, the website is fully optimized for mobile use, providing a seamless reading experience on smartphones and tablets. You can also access the ePaper via The East African .