Clad in her standard white kitchen wear and a matching chef’s hat, Joyce Saiyoki is often seen walking around the dining area of the Lake Kivu Serena Hotel, smiling and greeting diners, courteously inquiring after their meals and general dining experience.
For the entire week that we stayed at the hotel, she came round to our table at least thrice and by the end of the week, she knew me enough to tell me about her worst experience with a customer.
