Kenyan regulator warns Airtel, Telkom over poor services
An employee of the Telkom Kenya attends to a customer at a shop in Nairobi. Telkom Kenya posted the steepest drop in quality for the period under review. PHOTO | AFP
The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the Quality of Service (QoS) standards offered to consumers on their mobile telephony networks.
In its just-released QoS report for the year ended June 2023, the industry regulator indicates that only market leader Safaricom surpassed the 80 percent performance threshold, after it posted a 90 percent score of the set Key Performance Indicators (KPIs).
